Sliding door latch

A quick learner from Rochester NY says:

I'm looking for the correct model latch for my sliding glass door. It's been I've 10 years but I think it might be Metal Industries mfg door.

Thanks

Chuck.

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Dave Sr. from SWISCO responded:

Hello,

I believe you have a Roto brand handle set. Take a look and compare the specifications of the 82-080 handle set and 82-238 mortise lock to your hardware, along with the other related items. I believe this is the type of hardware you have but there are some obvious differences, so look them over and see what you think. 


A quick learner from Rochester NY says:

Unfortunately the parts weren't correct.

The latch piece appears to have a shoulder on it that is larger than the factory latch handle.

I made an attempt to alter it so that specific item probably can't be returned

I'd like to speak with someone to see if you carry the correct piece

Thanks in advance

Chuck 

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Dave Sr. from SWISCO responded:

It could be that your handle set is a bit different than the newer-style 82-080 and that is the reason the 82-240 actuator isn't working with your original handle. For this reason, you might need to replace the complete handle set with the 82-080 that we mentioned. These Roto parts would be our best replacement options for the hardware shown in your photos. 

A quick learner from Rochester NY says:

Thanks

I ordered the set. Given I won't need the parts I have, what's the process to return?

Thanks

Chuck 

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Dave Sr. from SWISCO responded:

Our full return policy can be found here . Please note that, as you mentioned, altered parts are not eligible for return but you can certainly send back the mortise lock if you wind up not needing it after all. 

A quick learner from Rochester NY says:
Well hopefully third times a charm as the latest parts did not work.

The striker attached to the wall has too small openings for the hooks from the mortise hooks

Can you let me know which is the proper striker plate? I see 89-030 but want to be sure the openings match the original 82-238 mortise lock.

I'm getting pretty frustrated and hoping we can put this to bed soon

Chuck
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Casey from SWISCO responded:

I'm sorry to hear that you're having such a hard time. It can be tough to make repairs when your original hardware differs slightly from the parts that are currently available. I can tell you that we carry two keepers that are compatible with the 82-238 mortise lock, the 89-030 and 89-036 . Take a look and review the dimensions to see which option is a closer match to your original keeper. 

A quick learner from Rochester NY says:
89-030 Looks just like my original but the problem is that the holes are not big enough to accommodate the hooks from 82-238 to latch.

If you look at my history I've ordered a number of parts hoping they would work. It sounds like I would have been better off purchasing the entire setup so all was compatible.

I will check the measurements but, if you say that 89-030 is large enough to accommodate 82-238 then I'm going to assume it should work...just becoming as little trigger shy on ordering as this will be the third time ordering and I know I need to return some of the items once this is figured out and working

Thanks

Chuck
A quick learner from Rochester NY says:
I took a few pics of my striker as well as the new lock

Please let me know if the new striker would be compatible with with the new lock I received a few weeks ago.

Thanks for helping

Chuck
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Dave Sr. from SWISCO responded:

The 89-030 and 82-238 that you purchased should work together. It's possible that your 89-030 could be an older style. You also may want to check if the patio door is adjusted properly. It could also be that your door jamb is bowed a little and the lock is not close enough to engage the keeper when the door is closed. You could try using a few washers to pack out the keeper to allow the door to lock if this is the case. 

A quick learner from Rochester NY says:
Morning
I thought I replied with more measurements but not seeing it on this thread.

Can someone please check to see if you received my response?

Thanks
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Casey from SWISCO responded:

Good Morning. It looks like the last thing that we received from you was the dimensions in your post from July 10th, which we replied to on July 11th. If you have more photos or information for us, feel free to reply back and we'll be happy to look it over. 

A quick learner from Rochester NY says:
Not sure how that happened but I will send two messages as it appears there's a limit on pics.

My goal was to be 100% sure before ordering again

I've taken measurements of my current striker and the new striker 82-238

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A quick learner from Rochester NY says:
Per my last message, the remaining pics.

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Casey from SWISCO responded:

We can't make out exact dimensions from photos but it looks like your original keeper might be about 1/4" larger than the 89-030 . I'll include our measurements below. I can tell you that the 82-238 mortise lock is compatible with the 89-030

You'll just need to make sure that you have space to install our part in the door frame.  Worst case scenario, you may need to drill new installation holes for the keeper since your part was a bit longer but that may not be necessary since the part has elongated installation holes. I can tell you that this keeper would be our best replacement option since, as we've mentioned, your assembly seems to be an older style. 

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