Sliding door latch

Hello,

I believe you have a Roto brand handle set. Take a look and compare the specifications of the 82-080 handle set and 82-238 mortise lock to your hardware, along with the other related items. I believe this is the type of hardware you have but there are some obvious differences, so look them over and see what you think. 

It could be that your handle set is a bit different than the newer-style 82-080 and that is the reason the 82-240 actuator isn't working with your original handle. For this reason, you might need to replace the complete handle set with the 82-080 that we mentioned. These Roto parts would be our best replacement options for the hardware shown in your photos. 

Our full return policy can be found here. Please note that, as you mentioned, altered parts are not eligible for return but you can certainly send back the mortise lock if you wind up not needing it after all. 

I'm sorry to hear that you're having such a hard time. It can be tough to make repairs when your original hardware differs slightly from the parts that are currently available. I can tell you that we carry two keepers that are compatible with the 82-238 mortise lock, the 89-030 and 89-036. Take a look and review the dimensions to see which option is a closer match to your original keeper. 

The 89-030 and 82-238 that you purchased should work together. It's possible that your 89-030 could be an older style. You also may want to check if the patio door is adjusted properly. It could also be that your door jamb is bowed a little and the lock is not close enough to engage the keeper when the door is closed. You could try using a few washers to pack out the keeper to allow the door to lock if this is the case. 

Good Morning. It looks like the last thing that we received from you was the dimensions in your post from July 10th, which we replied to on July 11th. If you have more photos or information for us, feel free to reply back and we'll be happy to look it over. 

We can't make out exact dimensions from photos but it looks like your original keeper might be about 1/4" larger than the 89-030. I'll include our measurements below. I can tell you that the 82-238 mortise lock is compatible with the 89-030. 

You'll just need to make sure that you have space to install our part in the door frame. Worst case scenario, you may need to drill new installation holes for the keeper since your part was a bit longer but that may not be necessary since the part has elongated installation holes. I can tell you that this keeper would be our best replacement option since, as we've mentioned, your assembly seems to be an older style. 

Alternate image for 89-030