Tom from SWISCO responded:
March 10, 2021
Hello! This actually is a pretty easy fix. You want our 82-107 latch replacement kit. We also have a video that you may find helpful. |
Tom from SWISCO responded:
March 10, 2021
That's because nothing is holding your latch to the base plate of the handle. That's what it connects to directly, not the mortise. I highly recommend watching the video I posted above, which shows you how it installs. |