Sliding mirror door - bottom track

A quick learner from Long Island, NY says:
I ordered and received part 23-240, which is approximately 2.6 inches wide by 4 ft long. Looks different than original part. Picture show part & is approx 3.6 inches wide. Need to replace that part. Please advise
Thumbnail of the uploaded file named 8DEC85E5-E34E-4BBA-9EA4-A5DF36449873.jpeg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

It's hard to tell with the metallic reflection coming from your track but I believe your track may support concave rollers instead of convex rollers that work with the track that you purchased. Take a look at our 23-270 track for concave wheels and see if that might be the correct track for your closet. Thank you!

Sliding closet mirror door rollers and tracks
Sliding closet mirror door rollers and tracks
VIDEO
WATCH >
 Sliding Closet Mirror Door Rollers & Tracks
Sliding Closet Mirror Door Rollers & Tracks
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.