Sliding window rollers

A home owner says:
I was hoping the 87-164 rollers were 5 mm tall from the plastic base to the center of the roller, but they are only 2 mm and the rollers don't reach the base of the window. If the store has what I need, I could exchange them, but if not, I would like to return.
sliding rollers
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
I'm sorry to hear you're having trouble. I was unable to find a taller housing on a roller. Do you think you can add a shim to raise up the housing? That would fix your problem.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.