I need to replace the sash balance on three of my sliding windows. The part number imprinted on the side of the balance shows 29 3 BQ Caldwell. I've attached pictures from one that isn't broken. Could you verify if the replacement part I need is Swisco S395-30?
I also want to commend your company on the YouTube video showing how to replace them.
Sliding window sash balance
Home Owner from Jacksonville, FL
May 6, 2019 10:38 pm
5 user uploaded images
4 Replies
Tom from SWISCO
May 7, 2019 1:19 pm
Thank you! We work very hard on our videos and I'm glad to hear you find them useful.
I also agree that our S395-30 looks like a good match. The only way to verify is to confirm that the nylon fittings on either end match your style and dimensions. The styles are certainly the same, but I cannot speak for the dimensions. We have detailed measurements on the 19-005 and 15-001 store pages that you can use as a reference. I feel confident that they'll be the same, but it's better to be 100% sure.
Home Owner from Jacksonville, FL
May 7, 2019 10:04 pm
19-005 looks correct but it looks like I need the 15-002 shoe instead of the 15-001 since it has a 1" depth. Can the S395-30 be ordered with a 15-002 shoe? I'm assuming I would select 2930 stamp option since the imprinted code is 29 3 BQ Caldwell. I also need a window top sash guide. Could you verify from the picture that the part number is 18-166?
5 user uploaded images
Tom from SWISCO
May 8, 2019 9:33 am
OK no problem! We can custom design this balance for you so it has the 15-002 1" shoe instead. I will shortly send you a link to order (6) of these balances. If you have any questions, just ask me! And yes, good job, I think your Top Sash Guide does look like our 18-166. Just go over the dimensions listed on the product page to confirm they match. Thanks again for considering our business, we really appreciate it.
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