Tom from SWISCO responded:
September 29, 2011
Well, windows not staying is normally a sign of bad Window Balances, AKA "the broken twisty thing."
More specifically, it looks like you have Spiral Balances. See if you can get the balances out of the windows and then take a few pictures of them. Along with those images, please give us the length of the tube portion of the balance only, do not include the tip or the spiral portion with your length measurement. Also, see if the tip of the balance (where the spiral comes out of the tube) is colored-- let us know the color. |
Tom from SWISCO responded:
October 21, 2011
Thanks for the pictures!
For the pivot bar, please take a look at the Swisco 26-326 Acorn Pivot Bar (you will need to try to reuse your current screws), and the 15-179 for the Pivot Lock Shoe. As for the balance, since we do not carry a 38" Series 900, we can create a custom balance for you. To get started, please fill out this Custom Balance Order Form. After you submit the order form, one of our representatives will be in contact with you regarding the custom balance. |