Smaller shoe than the 385 and 380 : SWISCO.com

Quick Learner from usa

Nov 20, 2020 2:10 pm

Good afternoon
I need to order 2 window 30 inch balancers for my window.
The window was made by nuair 18 years ago.

3 user uploaded images

10 Replies

Casey from SWISCO

Nov 24, 2020 10:03 am

Hello, thanks for writing in! Can you please tell me the exact depth of that bottom shoe? I think it might be our 15-029, which is 7/8" deep. Take a look at the picture below for reference.

Dimensions for 15-029

Quick Learner from usa

Nov 24, 2020 12:35 pm

The depth is 7/16

Casey from SWISCO

Nov 24, 2020 1:10 pm

Hm, we don't carry anything quite that small. When you look at the picture in the previous post, I'm looking to get the 7/8" measurement. We also carry a 1" deep and a 1-3/32" deep shoe.

Quick Learner from usa

Nov 24, 2020 1:46 pm

The picture with full piece is the 7/16 if measured right and the broken end is wider but I don't have the piece that broke off
Would the 7/8 work?

3 user uploaded images

Casey from SWISCO

Nov 24, 2020 2:05 pm

I suspect you may be measuring the top shoe instead of the bottom shoe. Unfortunately I can't determine if the 15-029 is the correct part without an accurate measurement from an undamaged part.

Quick Learner from usa

Nov 24, 2020 3:08 pm

I'm sending some more pics. We got the broken end out

3 user uploaded images

Casey from SWISCO

Nov 25, 2020 8:30 am

That's great! Thanks for those follow up pictures. It looks to me like you will need our S385-30 with the 2940 stamp option. You will be able to place this order through our website, as it in fact is not a custom order. Let me know if you have any further questions!

Quick Learner from usa

Nov 25, 2020 9:14 am

Thank you

Casey from SWISCO

Nov 25, 2020 9:31 am

It’s my pleasure. Thank you for choosing SWISCO.com. We really appreciate your business and hope you will consider us for your future hardware replacement needs.