Special order

A home owner from Stuart florida says:
October 31, 2016
I have 6 Windows I need parts for. 2 Windows are 28 inch and I need the balances for those so 4 of them. I come up with part number S390-28. The sash weighs 25 lbs. the feet on my window are 1-1/8. So I need 4 of those balances.

I need the top caps....... 12 of them and I have part number 18-179. Please let me know if something doesn't look right here.

Now the special order is for 4 Windows. I need 8 balance that are 22 inch. Shoe size is 1-1/8 also but my problem is the sash weighs 36 lbs and you do not have them on here for that weight. They are also the 390 series. Can you please give me a part number to order them. I called and Jody could not help me with that.
I do have one sash that is totally foggy. Do you sell new sashes or is it best to try and find a window place that can replace glass.
Thank you for your help
Kathi
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
November 2, 2016
Thanks for posting. I'm afraid I cannot confirm if the 18-179 will work or not. I cannot make out your top sash guide based on your pictures. I recommend getting an undamaged version and carefully comparing it to our pictures and measurements. That should tell you if they're the same size and style.

As for the 22" long balance, we could custom make you a special S390-22 balance with a 2170 option. This option can carry 34 through 37 pounds per balance pair. Does that sound good to you? I will email you a custom order link that you can use to add 8 of these to your cart. Keep an eye on your inbox!

As for the foggy glass, we cannot help with that personally, but a local glass shop should be able to replace the glass for you.
28" Series 390 Channel Balance
28" Series 390 Channel Balance
S390-28
$10.97
Top Sash Guide
Top Sash Guide
18-179
$2.20
22" Series 390 Channel Balance
22" Series 390 Channel Balance
S390-22
$9.59
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