Spiral Balance

A home owner from Baltimore, MD says:
September 1, 2014
I'm going to be placing an order for replacement spiral balances for my vinyl windows.

I've determined that I need the 5/8 balance w/ Red Tip for tilt windows.

The question I have is regarding the length. I measured the metal tube of the spiral balance and the length is approx. 28 3/8. Should I order the 28" or 29" for my windows?

Thanks,
Jay
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Tom from SWISCO responded:
September 2, 2014
Good morning, Jay. In this instance, I think you'd be better off with the 28" length.
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