Spiral Balance Assistance

Hello! Looking at these photos, it seems you have a mostly typical non-tilt window spiral balance. I believe our S500-24 will work for you.

Your tip color is a strange one. That looks like just straight up purple. Tips that were once blue, but faded over time, usually look a certain way, but I don't think this is it. I've never encountered this color before.

The good news is that if your sash is 39 pounds then the black tip color option for the S500-24 should work perfectly well.

Thanks for your patience during this holiday season. Looking at your old bracket a second time, it looks more like the 17-083. This is typically used with special sorta balances. Please give me a little more time to look into your options before you pull the trigger on this. I'm starting to doubt my original recommendation now; too many clues are stacking against us at this point. I hope to get back to you ASAP.

Hello again! I'm glad we gave this another look. It seems that purple is an actual tip color, but not for the Series 500. You have a very special, very uncommon type of balance designed for super heavy-duty windows. Before we go any further, I'd like you to confirm the exact weight of your sash.

I know you gave the weight as 39 pounds before, but according to my research a purple tip usually indicates a sash weight support range of either 47 through 53.99 pounds, or 54 through 60 pounds. That's much heavier than the weight you gave me. Please let me know for sure if yours is 39 pounds exactly, or if you're over. I just want to be 100% sure we get you the right hardware.

I think I know what you need, I just need you to double check the weight of your sash. Purple tip balances like yours were only ever used on sashes that weighed over 50 pounds, in most cases. Sometimes even 60 pounds. It's odd that someone would install these on a sash that's only 39 pounds, so I just want to be 100% sure before we go any further.

Thank you so much! This is a huge help. After a bit of digging, I think I know just what you need.

We can make these balances, but they'll have to be a custom order due to their configuration. I'm going to email you a purchase link and price quote right now for 6, since you said you had 3 windows. If you wanted to adjust that quantity, please let me know here and I would be happy to do so for you.

Finally, this custom balance will be fully compatible with the 17-083 bracket.

We don't have a video, but it's fairly straight forward. You see that hole in the 17-083? You want to thread the tip of the spiral balance through that after it's installed. Then, you can use a tool like the 75-006 75-005 to snap it in place; the peg on the balance will snap into the curved hook of the 17-083. 

Other balances require being charged a couple times before installation, but that won't be necessary. The one you're buying comes pre-charged

Yes! You are correct. There are only two changes I'd make:

• When I said 75-006 tool before, that was a typo. I meant to type 75-005, which is better suited for this balance. I apologize for the error! That's what I get for having fat fingers.
• You don't need to thread the tool through the balance to catch the spiral. You will find it easier to thread the spiral tip through that hole by just letting it drop in. You can kinda get the hook in there, but it's not a lot of clearance.

Otherwise, that's the procedure I'd recommend.

Awesome, thank you so much! Please let me know if we can be of any help in the future.