Hi
I had both balance springs fail on a window that had not been opened for a long time. Both came loose at the sash connection.
The balance springs I have have are 30 inches long and 3/8 inch in diameter
and have orange tips. The springs have a flat blade on the tip with two perforations. one of the failed springs had a cross piece of metal in the blade perforations.
I do not have brackets that mount to the bottom of the window like are shown in your help video, so I am not sure how the sash attachment bracket works and if it is changeable. I want to buy replacement brackets along with two balance springs and the charging tool.
Thanks
Jim