Spiral Balance and related parts

A home owner from Knoxville, TN says:
October 15, 2013
Dear Sir/Madam,
My name is Oscar Franzese and I am a customer of your company (I
User submitted photos of a window balance.
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Paul from SWISCO responded:
October 17, 2013
Thanks for posting! This is an odd balance, but we may be able to help. Before I can recommend anything, can you confirm the length of the balance's tube?

As for the rest of the hardware, check out our 19-012 balance cap, as well as your 17-018 and 17-019 sash clips and 18-002 sash guide. Finally, the lock appears similar to our 90-031.

I just need to know the balance tube length. Thanks!
A home owner from Knoxville, TN says:
October 18, 2013
Paul,
Thank you very much for your prompt response. Regarding your question, the length of the tube (and I've measured it as indicated in your website) is 33 inches. I have other windows (shorter) and there the balance tube is about 23 inches (I've not disassembled those yet waiting to see if these spiral balances are in stock).
Thanks again for your help.
Oscar
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Paul from SWISCO responded:
October 22, 2013
Great, thank you, Oscar. Check out our Series 303 spiral balance. Does this look about right to you? Do you think the black shoe may have broken off of your hardware?
A home owner from Knoxville, TN says:
October 23, 2013
Thank you, Paul. Yes, probably that is what happened and that is why it looks weird in the picture.
Thanks again for all your help. I really like SWISCO and the attention that the staff provide to the customers.
Oscar F
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Paul from SWISCO responded:
October 23, 2013
Thank you! I'm glad we were able to help. If you have any other questions, please don't hesitate to ask. I would be happy to do my best to assist you.
Spiral Window Balance Cap, 5/8"
Spiral Window Balance Cap, 5/8"
19-012
$1.32
Keller Window Lock, 1-1/2"
Keller Window Lock, 1-1/2"
90-031
$1.77
Top Sash Guide, Keller
Top Sash Guide, Keller
18-002
$1.97
RH Bottom Sash Clip, Keller
RH Bottom Sash Clip, Keller
17-018
$0.97
LH Bottom Sash Clip, Keller
LH Bottom Sash Clip, Keller
17-019
$0.97
33" Keller Spiral Balance Assembly
33" Keller Spiral Balance Assembly
S303-33
$18.98
23" Keller Spiral Balance Assembly
23" Keller Spiral Balance Assembly
S303-23
$16.78
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
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How to replace the Keller Series 303 Window Balances
How to replace the Keller Series 303 Window Balances
GUIDE
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How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
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How to adjust a spiral balance on a non-tilt window
How to adjust a spiral balance on a non-tilt window
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