Spiral Balancer
Hello! These are very old balances that haven't been made in a long time. The good news is that we sell modern replacements that work well as alternatives. See our S500-23 spiral balance, along with the 17-012 bottom bracket (sold separately). For an 11 pound sash, I recommend the Red Tip weight option.
You want to give it 3 or 4 charges at first, then test it out. If the window still sags, remove the sash and give it another few charges.
It's a bit of a pain but you want to do it piecemeal like that; too many charges and you risk damaging the balance. Better to take it slow and remove that risk entirely.
You should only pull the balance down a couple inches to charge, if that. Don't yank it out all the way. You also don't want to overcharge; if you charge it too many times, you risk damaging the balance irreparably. Charge it a couple turns at a time, install to test tension, and then charge a little more if it's not enough.