Connecting Bracket for Spiral balance 500

A quick learner from FL says:
I have installed,but window didn't appear to have clip to hold it. It seems like it just goes up the hole. Should I add the piece of hardware that goes under the sill or is there a clip that fis in the hole?
Profile picture of Paul
Paul from SWISCO responded:
Have a friend hold up the sash and use a flash light to look up under the sash. See if there is a fork-like bracket attached to the side of the sash. If so, that's what the balance attaches to. If there isn't anything like that there, consider a bracket like our 17-012. This is installed under the sash with screws.
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
How to adjust a spiral balance on a non-tilt window
How to adjust a spiral balance on a non-tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.