Spiral balance

Hello!

I'm trying to replace a spiral balance because it won't stay in the shoe. It was recommended to me because it won't stay in the shoe, to replace it? Or should I just replace the shoe? I am certain the tip is orange ( not red) so having trouble

Matching which series this matches on your website.

It's 17 inches long and 3/8 inch diameter w a white shoe that just won't keep the balance in place. Was thinking it's the 301 but wanted to make certain if you could pls kindly help me - I would be greatly appreciative!!

Pls can you help my lost soul!! Thank you- Jay

Hello Tom, thank you for your correspondence!

I know you mentioned to remove the shoe, but I could not get it out with the tool that we had in our tool kit. We're trying to save from dropping the big $ on buying the window spreader, so we were trying to cut.

I have since bought new scissors i am hoping i can cut it out on next visit.

I have limited access to the window and wondering, if there are two different thicknesses - is it possible I could buy both. the thickness we attempted to measure was about 0.5 inches. It would be easier for us to buy both sizes if ther are 2 close to that measurement - than - getting back into the window (long story - sorry - not your problem :).Thanks again, and hoping I can isolate the shoe with this photo and limited info. Best, Jay

Hello!
I am ready to place my order of spiral balance S900, but i wanted to double check - would you call this RED (faded/ orange), or yellow ?Just wanting to obtain your recommendation prior to placing the order.
Thanks again!
Jay