Spiral balance

A quick learner from Florida says:
March 19, 2021
Need spiral balance for PGT 600 SERIES SINGLE HUNG NON TILT WINDOW
GREEN TIP 30" tube length Old balance is unidentifiable
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Bob from SWISCO responded:
March 22, 2021

I am afraid we need a little more information to go off of. What is the diameter of the spiral balance's outer tube? Can you show me the end of the spiral rod so I can see any bracket or shoe? See the video below.
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