Spiral balance broke when window closed.

A quick learner from Brentwood, Tennessee says:

June 5, 2018

I purchased six S900-34" balances to replace my old 3/8" diameter x 34" long balances for tilt windows.Severa;l arrived dented . When I tried to install the others they broke when I shut the window. Here is a photo of the old balance compared to the new one you sent me.

Paul from SWISCO responded:

June 7, 2018

Hi, thanks for reaching out about your spiral balance issue. You may need an extra long spiral. We know that the tube is 34", but can you tell us the length of the spiral?

A quick learner from Brentwood, Tennessee says:

June 13, 2018

The length of the spiral is 36 inches to the end

Tom from SWISCO responded:

June 19, 2018

Thank you for your patience in this matter. We have determined we can make this balance for you, but it will have to be a special order. I will email you a special order link and price quote for 6 of these right now. Let me know if you need anything else.

34" Series 900 Spiral Balance

S900-34

$9.74

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