Hi - Just moved into a 20 year old townhouse, not sure what brand of windows I have . The spiral balance came out of the pivot lock shoe and I cannot get it back into the shoe. Hopefully you can tell if the shoe is broken or damaged by the photo. I tried to take the shoe out of the track but it looks like it is not removable unless I destroy it. Is there a replacement shoe that will fit my spiral balance and I can insert it to to the window sash?
Thank you for your time and advice.
Michael