Tried to wind spring but will not stay in bracket.
Do we need a new spring or piece that holds spring since Window keeps falling down?
Tried to wind spring but will not stay in bracket.
Do we need a new spring or piece that holds spring since Window keeps falling down?
I'm not sure if the top bracket in your pivot shoe is damaged or if you don't have enough tension in the spiral. You said you tried winding it up, but it's possible the balance is just broken.
Let's try this first. Remove the spiral from the pivot shoe and see if the top of the shoe is damaged. You'll know if it's broken or not. When a pivot shoe is broken, it's never invisible. It will just be flat out cracked or missing chunks of itself.
If the pivot shoe is in good condition, try this next. With the spiral unhooked from the shoe, bring the spiral end up as close to the balance tube as possible. Hook the bottom pin with a tool like our 75-006 and turn it clockwise about three or four turns. If you don't feel tension, try counterclockwise. If there's still no tension, then you need a new spiral balance.