Spiral balance + wheels

A handy person from St croix USVI says:
March 20, 2019
Looking for a black tip spiral balance that seems to have had a part screwed on instead of hook pins. That part is missing so I don't know what it looked like. My windows may have been fixed before as there seems to be something like your 17-012 in place. I also need these small wheels that seem to center the sash. There are four per sash.
Thanks for ny help you can give me. Should I call, or use chat.
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Paul from SWISCO responded:
March 22, 2019

Many thanks for writing in. It looks like you will need our 5/8" thick Series 500 Non-Tilt Spiral Balance with a black tip. You will need to confirm the length of the metal tube to know what balance length to select. You will also require the 17-012 bracket. This hook on the end of the spiral rod and screws to the bottom of the sash. The 75-005 charging tool will help in the installation. Let us know if you have any questions.
A handy person from St croix USVI says:
March 22, 2019
thanks Paul. I'll place an order real soon. You have no help on those little wheels pictured in my first post?
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Paul from SWISCO responded:
March 22, 2019

Ah, sorry; I thought they were the brackets to the window balance. Tell me more about this part. Where do they go on the window? May we have some dimensions?
A handy person from St croix USVI says:
March 22, 2019
Hey thanks for getting back PUl. I'm losing pics. But there is one at each corner of the sash, seem to be for centering sash in frame.
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Paul from SWISCO responded:
March 25, 2019

Could you provide the dimensions of this roller assembly, such as the length and width, the diameter of the wheel, or the distance between the mounting holes? I am not certain we have anything like this, but it's possible with those specifications we may be able to research something for you. Many thanks.
Bracket, #32
Bracket, #32
17-012
$1.20
Spiral Balance Charging Tool for Non-tilt Windows
Spiral Balance Charging Tool for Non-tilt Windows
75-005
$12.10
21" Series 500 Spiral Balance
21" Series 500 Spiral Balance
S500-21
$8.39
22" Series 500 Spiral Balance
22" Series 500 Spiral Balance
S500-22
$8.70
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How to Identify a Replacement Spiral Balance
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