Spiral balancer color

A home owner from Hackettstown NJ says:
May 6, 2020
I am trying to replace defective spiral balancers. They are:
3/8" diameter
29" long
sash weighs 17.7 lbs
Looking at the tip it appears to be Orange which is not on the list of available colors to order for a 3/8 29 inch balancer.
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Casey from SWISCO responded:
May 8, 2020

Hello,

We'd be happy to recommend replacement balances. Can we see a photo of your balance removed from the window to confirm which replacement you need? Also, are these for a tilt or non-tilt window? Thank you!
A home owner from Hackettstown NJ says:
May 8, 2020
It is a tilt window. Photos attached.
Thumbnail of the uploaded file named 0DF532B8-3D89-48FB-A6C9-4BC54916C1AB.jpeg
Thumbnail of the uploaded file named 88B99C53-5075-4D9D-8B0E-04699838049A.jpeg
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Casey from SWISCO responded:
May 11, 2020

Perfect. Take a look at our S900-29 spiral balance with a red tip to support a sash between 10-22 pounds. Thank you!
29" Series 900 Spiral Balance
29" Series 900 Spiral Balance
S900-29
$9.15
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
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How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
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How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
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How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
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