Spiral balances keep breaking

A landlord from Bensalem PA says:
I am currently replacing spiral balances that keep breaking. They have a red tip, should I buy a stronger grade, Possibly blue tip, to stop them from breaking so easily? Please respond quickly as I need to have the apartment re-inspected after the repair, before tenant can move in. Thanks, Rob
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
Before you buy more, see if they need to be "charged" using our 75-006 tool or 75-005 tool, depending on the balance series and sash. "Charging" a spiral balance is adding tension to the balance by turning the spiral inside the balance tube and then plugging it into the pivot shoe or sash bracket.

Did they break as soon as you put new ones in? If so, they might be too short.

You may need a stronger balance, if this is the case, reply with the sash weight so we can recommend the proper replacement.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.