Paul from SWISCO responded:
November 29, 2016
Thanks for posting. Looks like your balance has broken. This is a very special type of balance that will need to be custom made. We can help, but we will need more information before we can get started. First, can you tell me the length of the gray outer tube? Also, what does the stamp read? I can somewhat make it out, but not the whole thing. Can you also confirm the weight of the sash?
These balances are built with a specific pre-calibrated tension, so they are not designed to be charged like other spiral balances. That is one of the reasons why we need to know what the stamp reads. |
Tom from SWISCO responded:
December 2, 2016
Perfect, thanks again for waiting. We have everything together now and will be able to send you a custom order link, which you can use to add this special balance to your cart. Can you just tell me how many you need? Once we know that, I'll email you the link (which includes a price quote).
Keep in mind there is a minimum purchase quantity of 2. |
Tom from SWISCO responded:
December 8, 2016
Great! I'll email you the custom order link immediately.
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