I cannot find any information on my particular issue. I took the upper sash down and inward to remove the screen for repair, and noticed that both spiral balances had come completely out of their guide tubes. I tried putting them back in and raising the window, but was stopped halfway up into the tube. Do I simply need to turn the rods counter clockwise to get them to go all the way into the tube? I cannot turn them by hand.
I must have lowered it a little too much (all the way down) causing them to come out. A wisco rep wondered if my balances wer too short, so he asked for the height of the visible glass.
The height of the upper sash glass that is visible is 22 1/4". The housings are 24" long The color of the caps are red/orange in color.
