Sprial Twist closer

A handy person from Geneva Il says:
The spiral closer I'm trying to replace doesn't have a color plastic tip. It's 28" long and 3/8" dia.
Profile picture of Casey
Casey from SWISCO responded:

Hello,

We'd be happy to help you find a good replacement spiral balance. If you could send us a pictures of your balance and tell us the weight of your sash, we should be able to recommend a replacement. Thank you!

A quick learner says:
I tried but when I click the "Add Photos" button nothing happens. Is there another way to send you a picture.
A quick learner says:
I switched to Chrome and was able to upload the picture
Thumbnail of the uploaded file named Window.jpg
Profile picture of Casey
Casey from SWISCO responded:

Great, now we'll just need the weight of your sash and we should be able to recommend a good replacement spiral balance for you. Thank you!

How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.