Dave Sr. from SWISCO responded:
September 30, 2016
Hey, Beth. I'm not sure why you're running into issues now. Can you go into more detail on the issue? Is it that the 83-115 is too short, or is it too floppy? Also take a look to see if there is anything that could be hanging it up. Maybe there's a piece of wood, or excess plastic left over when they molded the latch. Finally, see if the latch is hanging up on the cut out in the door.
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