Spring ballance

A handy person from Taos, New Mexico says:
Could you help me identify this part? I need to order one.
Thank you in advance.
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Tom from SWISCO responded:

Thanks for your photos. Based on what I see here, you have either our S390-16 or S351-16, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

A handy person from Taos, New Mexico says:
You guys are the best!!! Thank you so much for the quick reply, customer service is not dead at least not in your company.

I will order the channel balance based on your information.

thanks again.
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Tom from SWISCO responded:

You're very kind to say so, thank you! I was happy to help, of course, and we appreciate your consideration. Your business means a lot.

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