Spring broke in my balance on three windows

Home Owner from Lexington KY

My Gapco Windows have 34" balances, at least that's what the metal part measures (in other words, not including the plastic ends). I need 6 of them, and the (parts?) number that is stamped on my Gapco window's balance is "3340". My window no longer stays up and a friend came by and removed the balance for me, showing me how the spring is broken. That's why I think I need six of them as I have 3 windows that will not stay up when raised.

I have also ruined the vinyl glazing bead (what I call channel) on these Gapco windows too. It measures 3/8-inch on the side that has what I call a lip; and 11/16-inch on the side I call having a hem. I understand you sell it in 6-foot lengths, correct?

I am in KY, do you calculate shipping per each order or do you have free shipping? Will you email me back with advise about which parts to order, or perhaps you will give me a call? Thank you for your assistance!

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4 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

Your balance resembles the S395-34 (3340) channel balance. Take a look and compare the specifications to yours. 

Close up view of the S395 balance top.
Close up view of the S395 balance top.

Close up view of the S395 balance shoe.
Close up view of the S395 balance shoe.

As for the window glazing, the 6' long 55-161 comes to mind. We also offer the 3' long 55-161-3. Review the dimensions below to confirm it's a match. Your shipping options will be calculated at checkout, including cost and delivery estimates. Thank you! 

Profile diagram of 55-161
Profile diagram of 55-161

Home Owner from Lexington KY
YES! This is the balance (part) I need. How do I order six of these balances please? I have confirmed it is the part I need and I'm ready to provide my credit card number for the order. I am ready to order the glazing bead also. Please advise. Thanks!
Casey
Casey from SWISCO
SWISCO
Expert

Great! We are not able to process orders through this thread but the balances and glazing bead can be purchased directly on our website. You are also welcome to give our customer service team a call at (888) 991-1929 to purchase them over the phone. 

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