Spring loaded cord with plastic end

A quick learner from Stephentown NY 12168 says:
November 13, 2020
Plastic ends broke when window was tilted in.
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Bob from SWISCO responded:
November 17, 2020

Can you remove one of these ribbed tilt channel balances from the window and show us pictures of the end attachment, preferably an undamaged version? We'll do our best to see what you need from there. 
29" Series 751 Channel Balance
29" Series 751 Channel Balance
S751-29
$11.73
How to install a ribbed tilt channel balance with knife lock shoe
How to install a ribbed tilt channel balance with knife lock shoe
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