Spring/Coil assembly in our window

Home Owner from Mooresville NC
We have a broken spring/coil assembly in our window. The plastic is broken. Do you have a part to replace this?
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Tom
Tom from SWISCO
SWISCO
Expert

We should be able to help, but before I can recommend anything I would like you to remove the sash and show me a clear picture of the pivot shoe that these springs connect to. If possible, I'd also like you to tell me how thick the springs are to begin with. That will allow me to figure out exactly what you need to replace the damaged hardware.

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