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Emily from SWISCO responded:
June 30, 2021
Hi there! We'd be happy to help, but we'll need to see an undamaged pivot shoe removed from the window, along with dimensions to compare to our inventory. If we can identify the pivot shoe, that will tell us the coils and accessories that you'll need. If you need a new pivot bar, we'll also need to see it removed from your window along with dimensions. Thank you! |
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Emily from SWISCO responded:
July 9, 2021
Thanks for the additional pictures, Mike! Please see our 15-111 pivot shoe which uses the Series 160 coil springs. Compare our dimensions to yours and see how they match up.  |
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Tom from SWISCO responded:
July 12, 2021
Hello! Yes, the 4 and 5 you see are the stamps in question. Concerning how these springs attach, they are meant to stack; the bottom spring attaches to the shoe, the second spring attaches to the bottom spring, and so on. Think of it like a barrel of monkeys. If both of your springs attach to the shoe in your current assembly then the explanation is simply that whoever installed it didn't know how they were supposed to work. |
