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Tom from SWISCO responded:
August 2, 2017
Based on your stamp, your balance should be 12" long, not 13". I would remeasure. If you are certain you have a 13" long balance, I would weigh your sash on a scale to confirm the best option. It also looks like your bottom shoe has no wings, while the bottom shoe of the S385-13 does have wings. I don't think the Series 385 is right, either. I would double check.
If your balance is 12" long, it will need to be custom made. We would need you to confirm your Series before we begin. I will also need to know how many you need. |
