Stamp says 32 4 B.S.I.

A home owner from San Clemente, California says:
July 22, 2017
I measured and the metal bar is 32" long. We have Mill Guard windows. I'm not sure of what weight I should get and I don't see any markings that indicate what the other channel that is working is.

Any input you can give is appreciated. I want to order and get the right one the first time so as not need to return and buy again.

Thanks,
User submitted photos of a window balance.
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Tom from SWISCO responded:
July 26, 2017
Thanks for sending those pictures of your channel balance. I do need to see more photos, however. Can you send pictures of both ends of the balance? The first set of pictures only show one end.
A quick learner from San Clemente, California says:
July 29, 2017
Here are the images requested. Once I'm sure about the part I will place an order.
Channel balance
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Tom from SWISCO responded:
August 2, 2017
Ah, I see. This is a special type of balance that will need to be custom made. We actually have almost everything we need, but we just need a bit more information. Can you show me a picture of the metal clip at the end of the cord? Can you also tell me how many you need?
A quick learner from San Clemente, California says:
July 23, 2018
Sorry it has taken me forever to get these pictures to you. I still need to fix this and finally found this page I had lost track of.
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Tom from SWISCO responded:
July 27, 2018

Thank you! We have everything we need to get started, I just need you to confirm how many you need. Once we know that, we'll email you a custom balance order link and price quote.
A quick learner from San Clemente says:
July 27, 2018
I know I need one. However, depending on the cost it probably makes sense to order two so I have a spare.

Let me know the cost and what you think. The other path would be just to order one knowing that anytime I need something else I now know about you and can just order as needed.

I appreciate your help.
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Tom from SWISCO responded:
July 27, 2018

Great, thanks. Two is our minimum for replacing these, so I hope that's okay. I'll email you an order link for that quantity right now.
32" Series 385 Channel Balance
32" Series 385 Channel Balance
S385-32
$11.52
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