Stanley closet off track

Question

Hello,
Don't know what to do. These are 2 very heavy Stanley brand mirrored closet sliding doors in a bedroom which have never stayed on the track since we moved in. Photo shows the measurements of the track with both doors unable to pass one another due to the roller housing being just a 1/8" too wide. They therefore hit one another and the doors derail. I need a solution as far as a track and/ or rollers go. What do you have to resolve the issue please?

Tom · Accepted Answer

It looks to me like one of your doors was installed improperly. Looking at your third photo, the door on the left is out of the rail. That would explain why your doors are hitting each other during operation.

Your first step should be to remove this door and try reinstalling it so that its roller is appropriately seated in the rail. That will hopefully fix the issue.

If not, then you may be looking at damaged hardware. Carefully examine the track and roller to determine which one is broken. If it is the roller, will need a clear photo of it removed from the frame so that I can check our inventory for a possible match.