Storm Door Handle Question

A home owner from Rumford ri says:
December 26, 2018
Hi, we ordered a replacemant handle, but cant figure out how to install it. See uploaded photo. We bought the white one from Swisco to replace the gold one. All the measurements match, but the shaft does not seem to fit. Can you help us figure this out? Thanks, John and Mary
Profile picture of Bob
Bob from SWISCO responded:
December 27, 2018

Thanks for contacting SWISCO. Sorry to hear about your trouble with installing the 40-150. This Inside Handle comes with an added insert for spindles that are 3/16". This insert can be removed for wider 5/16" spindles. Try removing this insert and seeing if the handle will then fit. Check out the video below to see how this process works. 
Inside Handle, 1-3/4"
Inside Handle, 1-3/4"
40-150
$14.70
SWISCO Quick-Fix! 40-150 Spindle Replacement
SWISCO Quick-Fix! 40-150 Spindle Replacement
VIDEO
WATCH >
How to flip a storm door mortise latch.
How to flip a storm door mortise latch.
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.