String snapped on S745-32 window balance

Home Owner from Georiga

Feb 19, 2016 2:47 pm

I order 2 window balances from you a while back just got around to install 1/2"by 321/4 I notice the old spring was 171/4" and the new one was 13" installed new ones opened window and snapped string one of the balances

4 Replies

Tom from SWISCO

Feb 19, 2016 3:25 pm

The size of the spring is not usually the culprit for that kind of damage. I see you ordered a balance with the 31.25-3 stamp option. What was stamped on your original balance?

Home Owner from Georgia'

Feb 19, 2016 3:46 pm

Tom the only stamp I see is 3672 Caldwell cm

Tom from SWISCO

Feb 23, 2016 12:43 pm

Ah, I see. Typically, that stamp corresponds to the 31.25-4 option. I highly recommend weighing your sash on a scale and referring to the chart shown on the S745-32 store page to confirm.