Tom from SWISCO responded:
February 19, 2016
The size of the spring is not usually the culprit for that kind of damage. I see you ordered a balance with the 31.25-3 stamp option. What was stamped on your original balance?
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Tom from SWISCO responded:
February 23, 2016
Ah, I see. Typically, that stamp corresponds to the 31.25-4 option. I highly recommend weighing your sash on a scale and referring to the chart shown on the S745-32 store page to confirm.
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