String spring metal piece

Question

When I tried to up the window today it stopped abruptly. The string spring thing came out towards me when I pulled the window in like to clean it. Where do I find this?

Emily · Accepted Answer

Hi there!

It looks like you need a new channel balance. We'd be happy to help, but we'll need you to remove an undamaged balance with the end attachments intact to compare to our inventory. The video below will go over exactly what we'll need.