Struggling to open/close window

A quick learner from Anchorage,Ak says:
December 17, 2021
Hello, I am struggling to open/close this window. I believe it's too rusted or possibly damaged component. Please let me know if you have a replacement part of if it's even possible to replace. It looks like it's the encore dual arm product code 39-253LB.
Thumbnail of the uploaded file named 344DA14F-E011-450B-8B6D-C7AC55C264CE.jpeg
Thumbnail of the uploaded file named 4C02F3BA-F6DC-4645-97C5-07581A68ECD8.jpeg
Profile picture of Casey
Casey from SWISCO responded:
December 20, 2021

Hello,

I agree that it looks like you need one of our Encore operators but you'll need to review the video below to make sure that you choose the operator with the correct attachment at the end of the straight arm. Thanks for posting! 
Encore Dual Arm Operator, Sill Mount
Encore Dual Arm Operator, Sill Mount
39-253LB
$30.70
Truth Hardware Track Slider
Truth Hardware Track Slider
39-529
$1.20
14-1/2" Casement Track, Truth
14-1/2" Casement Track, Truth
39-528
$2.95
Truth Snap-Stud Bracket
Truth Snap-Stud Bracket
39-546
$3.22
Truth Snap-Stud Bracket
Truth Snap-Stud Bracket
39-545
$3.22
How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Comparing the 39-253LB & 39-438B Operators
Comparing the 39-253LB & 39-438B Operators
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.