Stuck Tilt Window

Question

Hi, my tilt window is stuck, and the coil spring is broken, and it looks like similar to this 140 Quick-Tilt (Single). Can I please know how do I find the size of the coil spring? Seems this 140 Quick-Tilt works but am not sure.
And any way to remove the old one and install the new one? The attached photos show that the spring broken out from the shoe (the bottom part is broken indeed). Shall I remove the two screws in order to take the broken one out? Any advice is appreciated.

Casey · Accepted Answer

Hello,

We'd be happy to look into this for you but we would need to see your coil balance fully removed from the window to compare to our inventory. There should be numbers stamped on the coils or coil housing that indicate the strength options needed for the replacements. If not, you'll need to confirm the exact weight of the window sash for us to determine the necessary strength options.

Since the coil is broken, you should be able to remove the sash and raise the shoe and coils to the cutout in the jamb if your window has one. If not, we've related a video on this page that shows the process of making the cutout. Thank you!