Summit Window sash balance replacement

A quick learner from Gig Harbor WA says:
Need to replace Caldwell balance stamped 23 4 AR
Please provide replacement recommended
Assume replacement of each side (2) would be recommend?
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Bob from SWISCO responded:

Thanks for writing in. I'm afraid the stamp number doesn't tell us what kind of balance this is; just the specific spring calibration. We will need to see the nylon fittings on either end of the balance. From there, we'll see what we can recommend. Many thanks.

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