T lock balance shoe, closed cam

A quick learner from Davenport Iowa says:
I ordered 4 15-195 T lock balance shoe, closed cam using window model excel 900 v. The parts ordered are not correct. Please see the attached puctures for the broken part from the window and advise. Thank you in advance.
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Bob from SWISCO responded:

Thanks for posting. I see you have gone on to purchase our 15-236 T-Lock Shoes, and I agree these seem to be a better match. If you wish to return the 15-195 shoes, see our Return Policy here.

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