Tandem roller

A quick learner from USA says:
I received the tandem roller today that I had ordered. Unfortunately, it is not exactly what I need. It is perfect EXCEPT I need rollers with a groove (see photo). Do you have tandem rollers in stock that have a groove in each one?
User submitted a photo of a patio door roller.
Profile picture of Paul
Paul from SWISCO responded:
Hello! I'm not sure what roller it is you ordered from us, but your picture appears to match our 81-018. It's hard to tell based on this picture. Would this work f or you?
A quick learner says:
Yes, I have already ordered the 81-018 and have installed it. It works perfectly. It IS true that two new sets of rollers should always be installed when replacing. We already had one new one, but couldn't find another. We went online and found your website. We will definitely contact your company again for replacements, based on response times and customer service. Thank you.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)