The tension screw doesnt adjust my 84-016

A quick learner from Vacaville says:
My roller matches your 1 and 1/4 inch roller: Product Code: 84-016. The problem is my tention screw spins but does not retract the pivot point that this product attaches to. I keep breaking the roller when attempting to install. Is there another roller that I may install that avoid the use of the broken tension screw? Sincerely, Chad
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Dave Sr. from SWISCO responded:

It's tough to be sure, but it sounds like your adjustment screw could be stripped. You might to swap out the complete corner and roller for new replacements.

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