The window by opens fine....but won't close

A quick learner from The house says:
May 18, 2020

The third picture is the screw mechanism that won't stay in.

Numbers on the part are..20755 & 30842r..it's a Norco window..jeldwin

Thumbnail of the uploaded file named IMG_20200518_101709.jpg
Thumbnail of the uploaded file named IMG_20200518_101956.jpg
Thumbnail of the uploaded file named IMG_20200518_102524.jpg
Profile picture of Casey
Casey from SWISCO responded:
May 20, 2020

Hello,

Your operator could be either our 39-032 or 39-156, depending on the length of the shorter link arm. Take a look and see which set of dimensions matches up to your operator. Thanks for posting!
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-032
$29.70
Caradco Window Crank, 9-1/2"
Caradco Window Crank, 9-1/2"
39-156
$29.85
Watch How To Repair A Casement Window Crank Operator
Watch How To Repair A Casement Window Crank Operator
VIDEO
WATCH >
Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.