The window is PGT hurricane impact

A home owner from Jupiter florida says:
The clips that hold the window straight when you pull it up are missing and then the plastic part that goes around the tube guide is also broken
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Bob from SWISCO responded:

Looks like you might need vent stops. I can't say for sure without seeing an original, but start by looking at our 26-338 or 26-122. See if one of these matches what you need. I am not sure if we have the spiral balance guide you need. Compare an undamaged version with our selection here.

How to Replace a Window Vent Latch
How to Replace a Window Vent Latch
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