Thermal Gard Questions

A quick learner from USA says:
I have Thermal-Gard tilt in windows manufactured 8-04-1993, Model T05, The Conserver Series. The Pivot Shoe will not move and window cannot be moved up or down. I found one on your site with Product Code 15-048 which looks exactly like the one that I have.

I would like to order but don't know if I need the spiral rod also. I don't see it on your site unless it is in a tube which I can't see on the frame because I can't remove the frame.
Profile picture of Paul
Paul from SWISCO responded:
It may look like our 15-048, but I would double check that if I were you. I suspect it may be our 15-070. You should remove it from the window and carefully measure it to be sure.

I'm not sure if you need the spiral balance or not. Your spiral likely goes into a tube, yes, but I cannot determine what you have without more information. Watch the video below on how to replace a spiral balance. This my offer some help.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)