Thermal Gard Questions

A quick learner from USA says:
September 2, 2014
I have Thermal-Gard tilt in windows manufactured 8-04-1993, Model T05, The Conserver Series. The Pivot Shoe will not move and window cannot be moved up or down. I found one on your site with Product Code 15-048 which looks exactly like the one that I have.

I would like to order but don't know if I need the spiral rod also. I don't see it on your site unless it is in a tube which I can't see on the frame because I can't remove the frame.
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Paul from SWISCO responded:
September 3, 2014
It may look like our 15-048, but I would double check that if I were you. I suspect it may be our 15-070. You should remove it from the window and carefully measure it to be sure.

I'm not sure if you need the spiral balance or not. Your spiral likely goes into a tube, yes, but I cannot determine what you have without more information. Watch the video below on how to replace a spiral balance. This my offer some help.
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