Thermal Gard by All Season windows

Question

Hi, I have thermal gard windows, they aren't staying up. I found that few pivot shoe are broken. I'm thinking to replace the whole hardware to make it right at once.

I'm not sure what parts do i need so I'm attaching pictures for your expert opinion. Also the measurement for spiral balance is 22 inches please see it in the photo.

Let me know if you need more information to find the right part.

Thanks,

Kamran

Paul · Accepted Answer

Hello, Kamran. It sounds like you're looking for an all new balance system. Fortunately, we still carry some of the older Thermal Gard window parts.

Start by looking at our 15-070 pivot shoe and the 9/16" diameter S600-22 spiral balance. These look like they'll work for your original hardware but look them over and please let us know if you had any questions or concerns.