Thermal Guard Window Repair Issue: Spiral Balance and Window Lock

A home owner from USA says:
Dear Sirs

This is the third email regarding the multiple repairs needed on my Thermal Guard Window.

This email discusses the spiral balance and the window lock.

Photo #19 is the original sticker located at the top of the window

Photos # 20, 21 and 23 show the left window lock which appears to be in original condition and is working.

Photo #22 shows a window lock which is bent, and will not lock. A portion of the plastic window frame is also cracked.

Can this be repaired?

User submitted image of their window hardware.
Profile picture of Paul
Paul from SWISCO responded:
Hello, Noel. This keeper looks like the top portion of our 90-133K . Let me know if you agree. If you also need the locks, our 90-133L and 90-133R may match. See what you think.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at