These are Keller windos

A home owner from 29483 says:
i have three windows that will not hold when opened. Two have no grip at all and one has a partial grip in mid height. One has the bottom right pos broken all other posts are in tack
Thumbnail of the uploaded file named 996A5839-0446-4172-AA93-0725CDEB86A3_1_105_c.jpeg
Thumbnail of the uploaded file named FB92DF87-D8CC-44D5-99AE-C4B06A97E305_1_105_c.jpeg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

It looks like your windows might have coil balances based on what I can see in your photos but I would need to see your balances removed from the widow, along with any other parts you need to replace. Thank you!

A home owner from 29483 says:
I saw th video but it looks like my window is a little different. below are the extra pictures you asked . appreciate your help thanks
Thumbnail of the uploaded file named image1.jpeg
Thumbnail of the uploaded file named image3.jpeg
Profile picture of Casey
Casey from SWISCO responded:

You're absolutely right. Your pivot shoe is our 15-105 and it attaches to a channel balance. We'll need to see an undamaged balance fully removed from the window to confirm which one you need. Thank you!

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.