These are Keller windos

A home owner from 29483 says:
January 29, 2021
i have three windows that will not hold when opened. Two have no grip at all and one has a partial grip in mid height. One has the bottom right pos broken all other posts are in tack
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Casey from SWISCO responded:
February 1, 2021

Hello,

It looks like your windows might have coil balances based on what I can see in your photos but I would need to see your balances removed from the widow, along with any other parts you need to replace. Thank you!
A home owner from 29483 says:
February 2, 2021
I saw th video but it looks like my window is a little different. below are the extra pictures you asked . appreciate your help thanks
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Casey from SWISCO responded:
February 2, 2021

You're absolutely right. Your pivot shoe is our 15-105 and it attaches to a channel balance. We'll need to see an undamaged balance fully removed from the window to confirm which one you need. Thank you!
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