This is the part that I need for this window that doesn't stay up.

Thanks for contacting us! I'll need to confirm a few details to determine the replacement spiral balances needed to repair your window. If you are also looking to replace the shoe, I'll need to see that removed from the window as well.

Take a look at the video tutorials below for an idea on how to remove the shoe from the window and the information you'll need to gather.

Feel free to reach out with any questions you might have.